Refund policy

Returns & Refunds

We want you to love your nails. Press-on nails are a personal-care product, so for hygiene reasons we can't take back nails that have been tried on or worn.

Unopened sets

You can return an unopened set within 14 days of delivery for a refund. The nails must be in their original case, still attached to the card, with the glue and prep kit unused.

  • Email us at nailhavenusa@gmail.com with your order number before sending anything. Returns sent without approval can't be accepted.

  • We ask that you cover the cost of shipping the set back to us. The original shipping charge isn't refundable, but you'll get back the full price of the set.

  • Once we receive and check the set, we'll refund the price of the set to your original payment method.

  • Sets bought in a grab bag, during a sale, or a holiday promotion are final sale.

Damaged, defective or wrong item

Email us within 48 hours of delivery with your order number and clear photos of the nails and the packaging. We'll send a free replacement of the same set, and you don't need to send anything back. If that set is sold out, we'll refund it instead. Claims made more than 48 hours after delivery can't be accepted.

Lost or stolen packages

Once tracking shows a package as delivered, we're not responsible for loss or theft. If your package seems stuck in transit, contact us and we'll help you file a claim with the carrier.

Refund timing

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.

TikTok Shop orders

This policy covers orders placed on nailhavenusa.com. Orders placed through TikTok Shop follow TikTok Shop's return rules.

Questions?

Email nailhavenusa@gmail.com and we'll get back to you within one business day.